We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Embillian Tea is packed fresh, and when we receive your order we produce your teas garden fresh, for this reason we need up-to 14 days to process and ship your teas. In most cases we achieve this in 7 days although for the special leaf teas in particular we may need 14 days. Please allow 14 days as a guide in case you are ordering Embillian as a gift for a special event. You can track your order at our Tea Boutique by logging into your account.
Purchased Embillian teas can be delivered to any accessible location in the world, nevertheless duties and taxes imposed by the respective governing bodies on the purchased products will not be borne by Embillian. We aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we may contact you to arrange an alternative time.
And what about Shipping?
We currently use DHL and EMS Shipping rates which are automatically calculated in checkout based on weight and distance. To see an estimate of what these charges may be for your country, please use our shipping rate. Once your order ships, we will supply you with a tracing number where one is available. We ship our teas from Sri Lanka.
Does size of order affect delivery cost?
Delivery charges vary according to the type of goods ordered and cannot be refunded, unless we accept that damage to the goods in transit to you was due to our negligence. For larger orders this means we subs
idise freight, for smaller ones we don't. There is no minimum order.